Law 25
Data Access Request
Exercise your rights under Law 25 and PIPEDA
Your rights
In accordance with Quebec Law 25, you have the right to:
Right of access
Obtain a copy of your personal information we hold
Right of rectification
Correct inaccurate or incomplete information
Right to erasure
Request deletion of your data (right to be forgotten)
Right to portability
Receive your data in a structured and readable format
How to submit a request
To exercise one of these rights, email our privacy officer:
Please include in your request:
- Your full name
- An email address to contact you
- The type of request (access, rectification, deletion, etc.)
- Any information that can identify you in our systems (e.g., email used at signup)
Processing time
In accordance with Law 25, we will process your request within 30 days of receipt. If we need additional time, we will let you know.
Appeal to the CAI
If you are not satisfied with our response, you can file a complaint with the Commission d'acces a l'information (CAI) of Quebec: